Secure
Exam Data Exchange Service
Important Note Regarding Summer Exam Releases
In order to accommodate the release of exam data, this website will be unavailable during the following exam release periods:
- 18:00 Tuesday 16th August 2011 to 06:00 Wednesday 17th August 2011
- 18:00 Tuesday 23rd August 2011 to 06:00 Wednesday 24th August 2011
Technical
Support Overview
Online support information
The SecureNet Account Management web pages allow you to send a test exam file to your SecureNet account. You can also reset your SecureNet account allowing you to reinstall the SecureNet software on a diferent PC or network.
A wide range of RM SecureNet support documentation can be found within the RM Support Online web site inside the Knowledge Library area.
Telephone
support
Support
for RM SecureNet is provided by a series of support teams who are geared
towards the needs of specific education sectors and IT configurations.
The following section will allow you to determine which support team you
should contact for RM SecureNet support.
Before contacting any of the support teams please make sure you have noted down any error messages that you may have encountered. Also try and be beside the computer with RM SecureNet installed, as this will speed up the diagnosis and solution finding process.
RM SecureNet is installed on a stand alone PC or a network other than RM Connect.
Contact the
RM SecureNet support line on 0845
4040000.
RM
SecureNet is installed on a RM Connect Network and your school has a valid
RM Connect support contract:
Contact your normal RM Connect support team, the ICT manager should have access to the relevant support phone number. If you are unsure of what the phone number is, or want to check that you have a valid RM Connect support contract then call our contract team on: 01235 826123